Responsible Gaming at gct99
At gct99, we believe that gambling should always be an enjoyable, controlled experience. Our Responsible Gaming programme gives every player in Bangladesh the tools, guidance, and support needed to stay in command of their play — at all times.
How gct99 Keeps You Safe
These six pillars form the foundation of our Responsible Gaming programme. They are active on every gct99 account and available to all registered players across Bangladesh.
Strict 18+ Age Verification
Every gct99 account undergoes KYC age verification before deposits or withdrawals are processed. Players who cannot confirm they are aged 18 or above are permanently restricted from the platform.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Limits take effect immediately when reduced and help ensure your spending stays within a budget you are comfortable with.
Session Time Limits
Choose how long each gambling session on gct99 can last. Once your chosen limit is reached, the platform notifies you and — if you prefer — logs you out automatically to encourage a healthy break.
Temporary Time-Out
Take a break from gct99 for 24 hours, 7 days, 30 days, or a custom period. During a time-out your account is suspended and all marketing communications are paused automatically.
Permanent Self-Exclusion
If you feel gambling is having a serious negative impact on your life, you can request a permanent self-exclusion. This closes your account and blocks re-registration for a minimum of five years.
24/7 English Support
Our dedicated support team in Bangladesh is available around the clock via live chat. Any player who has concerns about their gambling habits can speak to a trained team member at any time, free of charge.
Our Commitment to Responsible Gaming
gct99 is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. We understand that while the vast majority of our players enjoy cricket betting, slots, and live casino games purely for entertainment, a small number of individuals may develop unhealthy relationships with gambling. Our Responsible Gaming programme exists to protect those players and to ensure that gct99 is never a platform that profits from harm.
We take our duty of care seriously at every level of the organisation — from the technology we build into the platform to the training we provide our support staff. Every feature described on this page is built directly into the gct99 platform and is available to all registered players at no cost. We do not treat responsible gaming as a compliance checkbox; we treat it as a core part of what it means to operate a trustworthy platform in Bangladesh.
gct99 operates on a simple principle: gambling should be entertainment, not a financial strategy, a coping mechanism, or a source of stress. If your experience of gambling at gct99 stops being enjoyable, we want to help you regain control — whether that means setting a spending limit, taking a short break, or stepping away from the platform entirely.
Who This Policy Applies To
This Responsible Gaming policy applies to every registered player on the gct99 platform, regardless of their location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. All players are subject to the same age verification requirements, have access to the same player protection tools, and receive the same standard of responsible gaming support.
Age Restriction — 18+ Only
gct99 strictly prohibits gambling by anyone under the age of 18. This is a non-negotiable requirement that applies to every player on the platform, regardless of any other circumstances. We use a multi-stage identity verification process to confirm the age of every player before they are permitted to deposit funds or place real-money wagers.
Zero Tolerance for Underage Gambling
Any account found to belong to a player under the age of 18 will be immediately and permanently closed. All funds deposited to the account will be returned to the payment source. gct99 reserves the right to report underage gambling attempts to relevant authorities where required by applicable law.
How We Verify Age
During registration, all players are required to confirm they are 18 years of age or older. This declaration is followed by a formal KYC (Know Your Customer) verification process that requires the submission of government-issued photo identification — such as a National ID card, passport, or driving licence. Date of birth is cross-referenced with the submitted document to confirm eligibility.
Protecting Young People at Home
If you share a device or internet connection with anyone under the age of 18, we strongly recommend taking steps to prevent minors from accessing gambling websites. Practical measures include using parental control software, logging out of your gct99 account after every session, and storing your login credentials securely where they cannot be accessed by children or young people in your household.
Parental Controls
A number of reputable third-party services offer filtering software that can block access to gambling websites on shared devices. While gct99 does not endorse specific products, we encourage parents and guardians to research available options and implement appropriate controls on family devices to prevent underage access to online gambling platforms.
Recognising Problem Gambling
Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or vocational pursuits. It exists on a spectrum — from gambling that is mildly out of control to severe, compulsive gambling that causes serious financial and psychological harm. Recognising the warning signs early is the most effective way to prevent a manageable habit from becoming a serious problem.
The following are common indicators that gambling may be becoming a problem. These signs apply equally to sports betting on cricket or football, playing slots, and participating in live casino games on the gct99 platform.
Financial Warning Signs
Gambling with money set aside for essential expenses such as rent, food, or bills; borrowing money to fund gambling; selling personal possessions to finance bets; hiding financial losses from family members; or feeling that you need to gamble more to win back previous losses (chasing losses).
Behavioural Warning Signs
Spending increasing amounts of time gambling; feeling irritable or anxious when not gambling or when trying to stop; lying to friends or family about how much time or money you spend gambling; neglecting work, studies, or family responsibilities because of gambling.
Emotional Warning Signs
Using gambling as a way to escape from stress, anxiety, or depression; feeling euphoric only when gambling and flat or empty at other times; experiencing mood swings tied to gambling wins and losses; or feeling a persistent preoccupation with gambling even when not actively playing.
Relationship Warning Signs
Gambling causing conflict with a partner, parents, or close friends; withdrawing from social activities that you previously enjoyed; prioritising gambling over time spent with family; or feeling that important relationships in your life are under strain because of your gambling habits.
Recognising the Signs Is the First Step
If any of the warning signs above sound familiar, it does not mean you have a severe gambling problem — but it does mean this is the right moment to take action. gct99 provides a full suite of player protection tools that can help you regain control, and our support team is available 24 hours a day to assist you without judgement. The sooner you act, the easier it is to bring your gambling back to a healthy, enjoyable level.
Self-Assessment Checklist
The following self-assessment questions are adapted from widely used problem gambling screening tools. Answer each question honestly and privately. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of the player protection tools described in Section 5, or to contact the gct99 support team for a confidential conversation.
Responsible Gaming Self-Assessment
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever felt the need to bet more and more money to get the same level of excitement from gambling?
Have you ever tried to stop or cut back on gambling but found it difficult or impossible to do so?
Have you ever gambled as a way to escape from problems, stress, anxiety, or feelings of sadness?
Have you ever tried to win back money that you lost gambling — known as "chasing losses"?
Have you ever lied to family members, friends, or colleagues about the amount of time or money you spend gambling?
Has gambling ever caused you to miss work, miss study commitments, or neglect family responsibilities?
Have you ever borrowed money, sold personal possessions, or used bill money to fund your gambling?
Has a family member, partner, or close friend ever expressed concern about your gambling habits?
What Your Answers Mean
If you answered "yes" to one question, it may be worth setting a deposit or session limit as a precautionary measure. Two to four "yes" answers suggest that your gambling habits could benefit from structured limits or a short time-out. Five or more "yes" answers indicate that speaking to a support professional and considering self-exclusion would be strongly in your interest. All gct99 responsible gaming tools are available immediately from your account settings.
Player Protection Tools
gct99 provides a comprehensive set of player protection tools that are available to every registered account holder at no cost. These tools are designed to give you direct, real-time control over your gambling activity. You do not need to contact support to activate most of these tools — they are built into your account settings and can be applied immediately.
| Tool | What It Does | Available Periods | Takes Effect |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit within a set time period | Daily / Weekly / Monthly | Immediately when reduced; 24-hour cooling-off when increased |
| Session Time Limit | Restricts how long a single continuous gambling session can last | 30 min / 1 hr / 2 hr / Custom | From the start of your next session |
| Loss Limit | Prevents net losses from exceeding a threshold you set in advance | Daily / Weekly / Monthly | Immediately when reduced; 24-hour cooling-off when increased |
| Reality Check | Displays a notification showing how long you have been playing and your net result at regular intervals | Every 15 / 30 / 60 minutes | From the start of your next session |
| Time-Out | Temporarily suspends your account and blocks all access to gambling and marketing | 24 hrs / 7 days / 30 days / Custom | Immediately upon request |
| Self-Exclusion | Permanently closes your account and blocks re-registration | Minimum 5 years / Permanent | Immediately upon request |
How to Activate Player Protection Tools
Deposit limits, session time limits, loss limits, and reality check notifications can all be activated directly from the Responsible Gaming section of your gct99 account settings. Simply log in, navigate to Account > Responsible Gaming, and select the tool you wish to configure. Changes that reduce your limits — such as lowering a deposit cap or shortening a session time limit — take effect immediately. Changes that increase a limit are subject to a mandatory 24-hour reflection period before they take effect, to prevent impulsive decisions made during an active session.
Time-out and self-exclusion requests must be submitted via the gct99 live chat support team or by emailing [email protected]. This ensures that the request is handled by a trained team member who can confirm your identity and apply the restriction accurately. Time-out and self-exclusion restrictions take effect immediately upon confirmation from the support team.
Cooling-Off Period for Limit Increases
gct99 applies a mandatory 24-hour waiting period before any limit increase takes effect. This cooling-off period is specifically designed to protect players from making reactive decisions during a losing session. If you request a limit increase and then change your mind within 24 hours, contact the support team and the increase will be cancelled immediately.
Self-Exclusion
Self-exclusion is the most comprehensive player protection measure available on the gct99 platform. It is designed for players who have concluded that they need to stop gambling entirely, either for a defined minimum period or permanently. Requesting self-exclusion is a serious step, and gct99 treats every self-exclusion request with the care and confidentiality it deserves.
Once a self-exclusion is applied, your gct99 account will be closed and you will be prevented from opening a new account on the platform for the full duration of the exclusion period. All marketing communications — including promotional emails, bonus offers, and SMS notifications — will be suspended immediately and will not resume unless you formally request reinstatement after the exclusion period has fully elapsed.
Contact the gct99 Support Team
Reach out via 24/7 live chat on the platform or send an email to [email protected]. Clearly state that you wish to request self-exclusion and specify whether you want a minimum 5-year exclusion or a permanent exclusion.
Identity Verification
A trained support team member will verify your identity to ensure the self-exclusion is applied to the correct account. This step protects you against accidental or unauthorised exclusions.
Immediate Account Suspension
Your account is suspended immediately upon confirmation. You will no longer be able to log in, deposit funds, place bets, or access any gambling features on the gct99 platform.
Marketing Communications Halted
All promotional emails, SMS messages, and push notifications are stopped immediately. gct99 will not attempt to contact you with gambling-related marketing for the entire duration of your exclusion.
Balance Withdrawal Processed
Any remaining real-money balance in your account at the time of self-exclusion will be returned to your registered payment method — bKash, Nagad, Rocket, or Upay — within the standard withdrawal processing time.
Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion is active, it cannot be lifted, shortened, or reversed before the minimum exclusion period has fully elapsed. gct99 will not process any reinstatement requests submitted during an active exclusion period, regardless of the circumstances. This firm policy exists specifically to protect players during a vulnerable period and to prevent impulsive decisions from undermining the exclusion's effectiveness.
Support and Resources
If you feel that gambling is becoming a problem for you or for someone you care about, reaching out for help is the right move — and it is never too early or too late to do so. gct99 encourages all players who have concerns about their gambling to make use of the support resources listed below. These organisations provide confidential, professional guidance to individuals and families affected by problem gambling.
In addition to external support organisations, gct99's own support team is trained to handle responsible gaming conversations with sensitivity and without judgement. Every team member who handles a responsible gaming enquiry has received specific training on how to listen, provide information about available tools, and refer players to professional services where appropriate.
National Mental Health Helpline (Bangladesh)
The Kaan Pete Roi helpline provides emotional support and counselling for individuals experiencing psychological distress, including problems related to compulsive behaviours such as gambling addiction. Available to callers across Bangladesh.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope to help each other recover from gambling problems. Meetings and support groups are available in many formats, including online sessions accessible from anywhere in Bangladesh.
Family Support Networks
Gam-Anon is the companion organisation to Gamblers Anonymous, providing dedicated support to family members and loved ones of problem gamblers. If someone you care about has a gambling problem, Gam-Anon can provide guidance on how to help them while also taking care of your own wellbeing.
gct99 Responsible Gaming Team
Our in-house responsible gaming team is available 24 hours a day, 7 days a week via live chat on the gct99 platform. Contact us at any time for a confidential conversation about your gambling habits, to activate player protection tools, or to request a time-out or self-exclusion.
All Conversations Are Confidential
Any conversation you have with the gct99 responsible gaming support team about your gambling habits is treated as strictly confidential. Your concerns will not be shared with other players, disclosed publicly, or used in any way that could disadvantage you as a player. Our sole goal in these conversations is to help you maintain a healthy, controlled relationship with gambling on the gct99 platform.
Contact Our Team
If you have any questions about the gct99 Responsible Gaming programme, want to activate a player protection tool, or need to speak to someone about your gambling habits, our support team is ready to help at any hour of the day or night. You do not need to be in crisis to reach out — even if you simply want to understand your options, we are here for that conversation.
Live Chat — Fastest Response
Access our live chat directly from the gct99 platform. Our responsible gaming team typically responds within 2 minutes. Live chat is available 24 hours a day, 7 days a week including public holidays such as Eid and Victory Day. This is the quickest way to request a time-out or self-exclusion.
Email Support
For detailed responsible gaming enquiries or formal requests, you can write to us at [email protected]. We acknowledge all responsible gaming emails within 24 hours and provide a full response within 3 business days. Please include your registered username in your message so we can locate your account promptly.
You Are Never Alone
The gct99 team genuinely cares about the wellbeing of every player on our platform. If gambling has stopped being fun and started feeling like a problem, please reach out to us today. Taking that first step — however small — can make a significant difference. We are here to support you without judgement, every hour of every day.
Enjoy gct99 Responsibly
Gambling is entertainment. Keep it that way by using the tools gct99 provides. Explore cricket betting, live casino, and slots — always at a pace and budget that works for you. Remember: 18+ only, play responsibly.